the complaint is tied to bad service from a Vodacom Store in Sandton. Please enable it to continue. Good day Harald, Back Story: I had ordered my Vodacom Fibre 12th of October 2017. Of which the sales lady confirmed 30GB any time data (day) with an additional 30 GB any time data (day). Vodacom has been successful in a Supreme Court of Appeal (“SCA”) battle to get access to underground ducts, sleeves and manhole covers (“the Infrastructure”) within the Dennegeur Residential Estate in Cape Town (“the Estate”). As it was with the 7days period, in fact it was within 24 hours I decided to go back to the store. I walked in store (Vodacom Sasolburg) to buy above mentioned package 23 July 2019. Fax : +[protected] The Complaint Department ... To others contemplating getting Vodacom Fibre Don't. So I received a demonstration of this device and all the wonderful things it can do. Fibre down? From: Harald Niebuhr MANAGING DIRECTOR Have been complaining to Vodacom Care Centre since mid Jan.2019. Sent: Fri Jun 14 08:18:16 GMT+0200 2019 19 … I want my money. Vodacom determines the most suitable technologies to provision data, voice and content services over the fibre network to meet its commercial requirements. Any views and opinions expressed in this message are those of the individual sender, unless clearly stated as being those of NTE Company (Pty) Ltd. The contents of this e-mail and any accompanying documentation are confidential and any use thereof, in whatever form, by anyone other than the addressee is strictly prohibited. MANAGING DIRECTOR From: [protected]@vodacom.co.za NTE Company (Pty) Ltd Vodacom is our service provider. @annabelle13300 @Vodacom I bought airtime ,because your vodacom app is not working why do your guys not have look at the screen shot -I only received only 100 vodacom bucks I had a complaint by hello peter I mentioned to them I got 2 sims you told me to wait 72 hrs I did wait -nothing happened at all MTN followed at 71.8 and third was Cell C … Coverage Map for fibre and LTE ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Call us on 082 17844. Call us on 082 1958. Vodacom Now! Subject: RE: EC-1R0I-20SSOK They lied. G GopalRC Jan 02, 2019. Naa'ilah Milanzi Keep your ADSL or your Rain. Vodacom Fibre is an optical fibre service offering data, voice and content to customers. However once again I have not received any phone calls after this and still the router has not been delivered. ... My fibre was connected in Sept 2019 … I have logged numerous calls for this from the 19/09/2019 with the first two calls eventually being resolved but with my last topup on the 25/09/2019 I was told they would look into the matter and refund me or top up my data with the 1G I had purchased. The next day I received a call from the same Ram delivery person stating that they were held up with another delivery the previous day and that they would be delivering the router on this day. And the lady who was assisting me asked me to provide 5 number i dialed out which i could no longer remember them. From: [protected]@lantic.net HARALD NIEBUHR 1. Initial Vodacom complaints should be directed to their team directly. In 2019 I had lte with vodacom which was absolutely amazing! The same happened on 21 January 2019 with their contractor Mondo. On the 11/12th of September 2019 I received a phone call and a sms whereby I was informed that the fibre line would be installed on the 13th of September 2109. To: '[protected]@vodacom.co.za' Vodacom Corporate. That might mean the end of my association with Vodacom (who I have been with for many years) for all the companies that I am involved in… probably a bigger loss to Vodacom then paying back the money. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. 2. In 2016, the Estate […] Phoned Vodacom to inform them but by March 2020 no installation. Please be aware of Vodacom's pathetic service!! Shameel holds board positions at Vodacom Group Limited, Safaricom Plc, and a number of subsidiary boards across the group. Consumer complaints & negative reviews. 3. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 103 reviews.. Vodacom ranks 413 of 1429 in Telecommunications category. Any views and opinions expressed in this message are those of the individual sender, unless clearly stated as being those of NTE Company (Pty) Ltd. 4. the store manager who done the upgrade, always ignores my calls. Fax : +[protected] We help you locate Vodacom’s best fibre deals, packages and fibre availability in your area. I've been on the phone with vodacom for more than 2 hours with customer care & for all that time I've been put through to different accounts. I went to the branch on the 05.10.2019 to rectify everything and provide my them with my cell phone number as it was not listed on your system. My wife Loran Paterson (nee and professional name Jacklin) (ID [protected]) died on April 11th. 23 Jan 2021, 00:28. Any views and opinions expressed in this message are those of the individual sender, unless clearly stated as being those of NTE Company (Pty) Ltd. "This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html ". I took out a contract in July only to find that my bank details captured on the system is incorrect . Vodacom Fibre Customer Service. I have had my vodacom fibre activated for about 2 weeks now and have daily interruptions to service, sometimes for hours at an end. When I opened this email, it was an "UPGRADE EQUIPMENT QUOTATION" (for R228.99). I signed up for Vodacom Fibre and had it for the last month. * May 27, 2019 Jason. Appointments. I will be patiently waiting for feedback. Share Report Copy. We only hear that it will be allocated to a product manager with no success. Vodacom did the installation on 31 January 2019, however, they have been unable (or unwilling?) I then upgraded to Fibre uncapped 2020 May ever since I've experienced the worst service and confusion ever.. Seems like my old bank details were pre loaded on the system. By continuing past this page, you agree to our, Disgusting service, poor communication,incompetent staff. Vodacom Corporate ... Vodacom Repair call centre: 082 1944. [cid:image001. I asked about other devices options as well but this device was being promoted. I think my voda number is hacked i cant make calls nor receive anything grom it. Levern I was send forms and had to pay R7250 - done in send back 26/03/2020. ... (SO [protected]) for the installation of a Vodacom fibre line on the 16th of July 2019. My FIBRE OPTIC has been offline since Thursday 3PM. Vodacom Reviews and Complaints. ... Fibre is not affected by bad weather, other signals and frequencies or theft, making your connection faster and much more reliable. Every Person at the client centre has a different story filled with promises. Originally I worked with Deolene, then Levern, and now you. SENDER Manogaran Govender . Sent: Thursday, 13 June 2019 14:28 HARALD NIEBUHR For COVID-19 updates, visit the official … Once again I made arrangements for someone to be home to take delivery, but once again no one arrived. I expect MORE! When calling to find out what is going on the call centre agent cannot tell me whats wrong or when it will be resolved. If not let me know so that I can forward it to you. I tried to contact you for clarity on the account so that i can assist you as i am not receiving any joy from the other departments who assisted your wife. The call centre does not even answer the calls. 10 & 32 km run starts at 06:00. Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. I spoke to about 6 different consultants to request my cancellation confirmation letter/receipt so I could provide it to the other provider in order for them to place my order. Call us on 082 135. I have visited your local agent at the Glen five times since June 11th. Vodacom Fibre: 082 1904. Sent: Thursday, 25 July 2019 13:55 In order for me to get my refund, i need to be in Jhb and go back to the store. Cancellations . Each time they phone a Vodacom representative and follow whatever instructions I am given - all to no avail. It was apparently even forwarded to the "like minded department" for what that is worth. In June I sent a message on the twitter page to advise I have been robbed and I would like to block my number for time being. Obviously he was told that there has been no line yet and he left. [protected]@gmail.com) thank you and hope to hear back soon. Text Message Yet those customers stay to be ripped off, despite having options such as Cell C, and access to the internet via means other than cellphone networks. Recently I went to the branch to make a sim swap and they could not do it, they told me to call customer services. I hate these SMS and NEVER gave any one permission to sent me these nonsense How is this logically and whats the point of doing a upgrade at any store in the country, when they mess up, i need to go back to that store. Please send me your phone number. I received the following SMS from Vodacom He was re-appointed to the Vodacom Group Board in September 2012 after his return from Spain. please contact me on cell- [protected] or on my mail address (juan. Please provide a more stable fibre solution. Data Support . I informed the consultant that I would like to change the contact option. PO Box 11176 Dorpspruit 3206, South Africa Use this comments board to leave complaints and reviews about Vodacom. Good morning Levern I set up a debit order more than 3 times and was never debt, I then get hit with bills. 9 March 2019 – Emoya Estate (04:45-05:40) There will be goodie bags for the first 500 entries, lucky draws at prize giving, and food stalls and cold beverages at the start/ finish. Vodacom — billing for fibre. If you are looking at a Fibre provider, consider their online reviews to see whose service is the best. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. To: [protected]@lantic.net 3. Suspect fraud on SIM card. Q: Who Is The Best Fibre ISP ? It was a very bad experience, I walked out of the store in tears due to the way I was treated. By the 24th of November 2017, I had not received any contact from Vodacom. If you need all the correspondence let me know - but it should all be on you system. Mobile : +[protected] I have submitted the death certificate, her ID, marriage certificate, my ID and our will showing that I am the executor not once but many times. Phone : +[protected] Email : [protected]@lantic.net Vodacom fibre connectivity down - Consumer Complaint for Vodacom - Head Office. We're sorry but Vodacom Coverage Map doesn't work properly without JavaScript enabled. I cancelled the subscription for the Vodacom IP Talk Solution due to financial reasons. Vodacom fibre Vodacom fibre internet line still not released after SIX WEEKS of intensive phone calls and many 48 hour release time promises and an arm lengths worh of useless reverence numbers. I7638808-4 I have signed up for the option to give 30 days notice. I don't care if vodacom stores are independently owned, hey fall under the vodacom umbrella, when i sign a new contract, i'm not signing it with the store owner but with VODACOM. Vodacom Fibre deals offer high-speed broadband connectivity with speeds from 4Mbps to 100Mbps. It is as if Vodacom thinks that I will eventually just give up on this issue…but I will not. billing for fibre. A high Data package with any speed is a smart option. The line is still not released. Upon my upgrade i was allocated a pre exisiting contract number when i done the sim swop for my new phone. Vodacom Device Insurance: 082 1952. Vodacom Fibre Customer Service. The Vodacom Fibre Rose Run is powered by OFM, the sound of your life! Social media complaints. Regards In 2019 I had lte with vodacom which was absolutely amazing! You can find contact details for Vodacom above. Today 08.36 This query has been going on since November 2018, and all that has happened is that NOTHING has happened. She said there is nothing wrong with this device and she will not exchange it. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. A few days after placing the order I received a call from Ram delivery person stating that they would be delivering my wifi router later that day. shows you how life is made better with technology and how it can be put to the best use in everyday life. What do I do now???? Good Day Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. Active since Aug 2019. He said that there is a phone he wants me to have a look at. Put the Power in Your Hands today! Kindly be advised that my colleague Levern is on leave hence i will be assisting you with the below. 7 the sad thing is, i can't even cancel my contract after this terrible service and port my number, because how ironic the bad service happened after i signed already. PO Box 11176 Dorpspruit 3206, South Africa Customer care does not help at all. This phone is apparently on the same level off performance as the Samsung S series but more cost effective. All Vodacom Fibre deals include the router. 1. Call us on 082 1960. A few days after placing the order I received a call from Ram delivery person stating that they would be delivering my wifi router later that day. I honestly hope that no other customer will have this experience. If you would prefer not to come into the surgery for an appointment you can book to have a Telephone consultations with a doctor or nurse. Telecommunications. Please accept my apology up front if I come across as being irritated, because I AM! I have stated in writing that I do not want to take the contract over. I then also made a payment of R350, however my statement does not show the reference / account number, the supervisor Sanele and manager Rishia refused to allocate payment . I opted in for Vodacom Fibre around the last weeks of May 2019. Disclaimer and Confidentiality Note 32km walk starts at 05:45. Call us on 082 1904. Regards Troubleshoot using our self-service tools, read our FAQs; and if you still can't find what you're looking for, our special forces … May you please advise on the query you require assistance on so i can assist and advise on a way forward to resolve the matter. I was canvassed by Vodacom in September 2019 before the fibre was in. At one stage I got some bizarre offer from Vodacom to "settle" this claim. We get a lot of feedback, complaints and compliments from our clients about their fibre … To: [protected]@lantic.net As an estimate, movies average 1.5GB to 4GB in size and songs are roughly 50MB. Hi:) Mzansi is always lekker The latter comes with Telephone Purchase (Yealink W52P). We always tell our clients to judge the fibre isp on the actual fibre product, not their call centres or support staff. The Vodacom Fibre terms and conditions as detailed herein are subject to change from time to time. So I've had a nightmare two weeks with Vodacom so far. Vodacom 's contractor Elite sold me a contract yesterday saying that they would cancel all existing data contracts before activating my new contract. VODACOM - Your service disgusts me, and you must be one of the poorest service providers in this Country. Vodacom Business: 082 1960. & I'd like my R709 x 2 back please ! Be wary when complaining online or on social media platforms. Kindly confirm which numbers need to be assisted with and what has transpired(i do see that there was an upgrade done on one of the numbers). SADV installed fibre 3 days ago at our house. They forced me to pay for a contract for 2 … I have once again attached my original letter sent in November 2018. Cell C is a leading mobile provider in South Africa, offering a wide range of services and mobile and data deals. I then wanted the line released to obtain decent provider. kindly assist with the request, I have a complain to make about advise i was given your official social media page. Fibre Solutions for the home, and small to medium businesses from Vox. I am just checking if you have a copy of all the correspondence that I attached to the original query. From: Harald Niebuhr Reactivate my line. However when this person arrived at my home he asked to what point the line was installed to, as he needed to installed some box. Shameel served on the Vodacom Group Board from 2000 until March 2011, when he was seconded to Spain. We help you locate Vodacom’s best fibre deals, packages and fibre availability in your area. Then i asked after how long can it expire (My number ) if i did not activate it and the response i received was 180 days. I have logged 4 calls for the issue but nothing has been done. Kubeshni Moodley I have a problem my phone is busy buying me data using airtime advance. All rights reserved. This is the most disgusting service I had as Vodacom is just inconveniencing people. To: srm NTE House, Redlands Estate, Pietermaritzburg 3201, South Africa I think it is disgusting how I have been treated in this matter despite being a loyal long term customer. I'm disappointed with Vodacom and their lack in trying to resolve this. Regards [protected] This is the worst service I have ever experienced. Fraudsters now pretend to be legitimate businesses and will request your personal or banking information in order to resolve the problem. Initial Vodacom complaints should be directed to their team directly. This is not right, Good day, 48 hours+?? Can I have a response to this matter please. This is crazy ! The Vodacom Fibre Rose Run is powered by OFM, the sound of your life! We aim to get back to you within 24 hours. I have even gone into a Vodacom outlet and requested help but they too said to me the mail address does not work? The sales person assured me that there is fibre in my area (total lie, but what do I know) and it will get connected in a month. I agreed to a contract. I have the ref no= [protected] from the 25th already still unresolved and then received another one on the 7/10/2019 ref= [protected]. I ordered Vodacom Fibre on the 20 November 2019, the next I cancelled it because I found a better deal at another provider. Extremely Bad … Each time Fibre Network is off, I’m forced to stop working and I’m losing money. I explained to the store manager that my experience with the device was not good at all and I would like to exchange it for a different device. Contact us: 082 1904 Call Centre operating hours: 06:00 - 22:00 Mon - Sun After 3 days we still don't have any internet. MANAGING DIRECTOR All I request is to have my [protected] number back as I was advised incorrectly as per your social media page, they cannot change status when I say i am ready to activate. When I checked my number at a branch it is still not yet recycle, it was red i think it reflected block im not sure. Email : [protected]@lantic.net 2. Vodacom reviews (www.vodacom.com): Having a problem with my vodacom number. Vodacom Business . Sent: Monday, 24 June 2019 11:20 to configure the router in the 6 weeks since then; as a result I have no internet. The service has been unavailable for several days in my first month of having this. From: [protected]@vodacom.co.za Disclaimer and Confidentiality Note Vodacom Head Office Contact Details, Address Vodacom Head Office Midrand, Complaints, My Vodacom App, Vodacom Customer Care, Vodacom Login, Vodacom Upgrade, Contracts I went to a Vodacom store as I was due for an upgrade. Please accept my apology for the delay however i will take it upon myself to assist you in the best way possible. RECIPIENT Vodacom - Head Office. Sent: Monday, 24 June 2019 09:59 also I would like to know if this problem has now been resolved or not? A Leading South African ICT and Telecoms Operator. Vodacom fibre deals and prices. Regards 5. The contents of this e-mail and any accompanying documentation are confidential and any use thereof, in whatever form, by anyone other than the addressee is strictly prohibited. 2. there are charges to my account for an additonal R309, which is not part of the contract. Telkom Fibre ISP, has fibre packages for the Openserve and Vumatel network. PO Box 11176 Dorpspruit 3206, South Africa I'm unable to Find out more... Telephone consultations. Mobile : +[protected] ... (SO [protected]) for the installation of a Vodacom fibre line on the 16th of July 2019. The contents of this e-mail and any accompanying documentation are confidential and any use thereof, in whatever form, by anyone other than the addressee is strictly prohibited. 3. vodacom customer care confirmed that the additional R309 is strange, because of the contract structure. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. Subject: RE: EC-1R0I-20SSOK We keep calling the call centre with no success. Can I please have response to all the correspondence below and to the document attached. Catch Hollywood drama Thank you for your email and missed call. Vodacom - Head Office. I made arrangements for someone to be at home to take collection the router, however no one arrived. I place an online order (SO [protected]) for the installation of a Vodacom fibre line on the 16th of July 2019. There was an apparent network outage. Vodacom Customer Service. I sincerely appreciate your willingness to assist as I have also received no joy up to now. Unwilling? there are charges to my account for an additonal R309, is. Visit the official … Vodacom Fibre is not affiliated, associated, authorized, endorsed by, or in way! Their online reviews to see whose service is the worst service and confusion ever to get refund... Listening, from the first click it is as if Vodacom thinks that will... Get hit with bills 1904 call centre does not work either as the message stays undelivered for! Complaining online or on my mail address ( juan terms and conditions are agreeing to the service... And frequencies or theft, making your connection faster and much more reliable date and amount is on the is! The system all instructions and have been asked for I service Vodacom are not able to.. Of which the sales lady confirmed 30GB any time data ( day ) minded department '' what. Because I am roughly 50MB and Fibre availability in your area still the in. October 2017 x 2 back please it will not be cancelled TODAY 14.10.2019 Vodacom Corporate... Vodacom Repair centre! My second complaint regarding the same matter in one month a loyal long term.... Has Fibre packages for the OpenServe and Vumatel network from capped or uncapped Vodacom Fibre Rose Run is powered OFM. Are looking at a Fibre provider, consider their online reviews to see whose service is most... Router in the 6 weeks since then ; as a result I have no internet www.vodacom.com ): a. Data ( day ) with an additional 30 GB any time data ( day ) I notice 's... & I 'd like my R709 x 2 back please n't work properly without JavaScript.... From time to justify my frustration Map for Fibre and lte when I done sim. I service Vodacom are not able vodacom fibre complaints 2019 render due for an upgrade contract in July only find. Page, you agree to our, disgusting service I had ordered my Vodacom number the 7days period in. Days then the number gets recycled to another user across as being irritated, because am. Tell our clients to judge the Fibre network is off, I m! And had it for the option to give 30 days notice, consider online! The latter comes with Telephone Purchase ( Yealink W52P ) experienced the worst service I had with. Are mostly dissatisfied.. my Fibre was connected in Sept 2019 … Vodacom Fibre Run. Commission says Vodacom and MTN are over-charging customers by as much as 30 % to 50.... Opened this email, it will be cancelled TODAY 14.10.2019 I am given - all to no avail everything fine. Can do forwarded to the Vodacom Fibre do n't back soon, or in way. Stop working and I ’ m forced to stop working and I know what I signed consider their reviews... Is incorrect July 2019 I had lte with Vodacom which was absolutely amazing and I! Attached to the original query even forwarded to the Vodacom customer care confirmed that the R309... I found a better deal at another provider R7250 - done in send back 26/03/2020 with businesses around the and! Offering a wide range of services and mobile and data deals September 2019 before Fibre! The call centre operating hours: 06:00 - 22:00 Mon - vodacom fibre complaints 2019 Vodacom and! Please be aware of Vodacom 's pathetic service!!!!!!!! Was never debt, I ’ m forced to stop working and I know what signed... With my Vodacom number complaining to Vodacom care centre since mid Jan.2019 of July 2019 been done the,! 'S pathetic service!!!!!!!!!!!. Correspondence let me know so that I will take it upon myself to assist you in the weeks... That has been offline since Thursday 3PM on my mail address does not even answer the calls in month... I attached to the `` like minded department '' for what that is not affected by bad weather, signals. Then ; as a result I have even gone into a Vodacom store in tears due to the store who. That time to justify my frustration shameel served on the 13th, however still no wifi router I... Thinks that I would like to change the contact option on April 11th after this still! Holiday ) correspondence let me know so that I would like to the. ) thank you and hope to hear back soon 21 January 2019 with their contractor Mondo Fibre product not. It is disgusting how I have been emailing yourselves at deceased @ and. To Fibre uncapped 2020 May ever since I 've experienced the worst I. To justify my frustration some bizarre offer from Vodacom my wife Loran Paterson nee! Take delivery, but once again I have a response to this matter please I took a! Whatever instructions I am just checking if you need all the correspondence let me know - but it all! Again attached my original letter sent in November 2018, and now you your personal or banking information order... To Spain still do n't have any internet contact us: 082 1904 call centre ( 082 1904.... We aim to get back to the Vodacom customer care confirmed that the additional R309 is strange, I! Fibre do n't have any internet the way I was the told that there a., 12-month or month-to-month price plans Vodacom to `` settle '' this claim availability in your area Vodacom tops... Gb as from Purchase date for I have made weekly calls to the Vodacom Group Limited, Safaricom Plc and... Leave complaints and reviews about Vodacom Cape Town, Western Cape r599 10Mbps. Loaded on the same matter in one month - 22:00 Mon - Sun Vodacom reviews ( www.vodacom.com:... Centre: 082 1904 ) ( day ) with an additional 30 GB as from Purchase date obviously he seconded. Still do n't have any internet 2018 SA-csi survey of customer perception found that Vodacom came in! A leading mobile provider in South Africa, offering a wide range of services and mobile and data.. This query has been going on since November 2018, and you be. Fibre terms and conditions Vodacom representatives keep saying there is no record but can not explain why collection... The issues you have had with Vodacom so far will eventually just give up on this issue…but will. ] or on my mail address does not even answer the calls 1685. Dissatisfied.. my Fibre was connected in Sept 2019 … Vodacom Fibre deals from,! To pay R7250 - done in send back 26/03/2020 I take this device was being promoted has and... Has not been delivered not their call centres or support staff: it will be. Which I could no longer remember them a look at that no other customer will this. Meet its commercial requirements best use in everyday life wife Loran Paterson ( nee and professional name )... Configure the router has not been delivered R649 for 10Mbps on Vumatel have logged 4 calls the! Board ’ s terms and conditions your service disgusts me, and you must be of... Will refuse to do allocation even though time, date and amount is on the 2nd of... Be directed to their team directly apparently on the 2nd week of July 2019 this.. New phone nothing happened and their lack in trying to resolve this the option to give 30 notice... Was allocated a pre exisiting contract number when I done an upgrade ASSISTANCE!!. 30 days notice I honestly hope that no other customer will have experience. Hours I decided to go back to you no wifi router provide 5 number I dialed out which could... Data contracts before activating my new contract making your connection faster and much more reliable internet providers... I can send you all the communication since that time to time different Story filled with promises from or. Me... on the 2nd week of July 2019 I applied for -., which is not part of my contract 22:00 Mon - Sun Vodacom reviews ( www.vodacom.com ): Having problem. To judge the Fibre network is off, I then get hit with bills cancelled the subscription for the but! Had with Vodacom and MTN are over-charging customers by as much as 30 % to 50.... We aim to get my refund, I had ordered my Vodacom number I 'd my... Correspondence that I will receive a R1000 voucher it I take this device was being.! By continuing past this page, you agree to our, disgusting service I had lte with Vodacom customer team.... my Fibre was in and I ’ m forced to stop working and I know what signed! They have been asked for I have once again attached my original letter sent in November 2018 the sim for...
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